Shipping & Returns Policy
What You Need to Know
All orders are shipped from the United States of America. While orders are typically shipped within 3-5 business days, orders may take longer due to unexpected circumstances. Nonetheless, you will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
YINX will not be responsible for any stolen or misplaced packages. If the address provided upon checkout matches the exact address we shipped your order to, and your tracking number says successfully shipped - we are not held responsible if your package has been misplaced. Stolen / lost packages are non-refundable. Certain misunderstandings may apply but evidence must be recorded, please contact firstname.lastname@example.org and we will try our best to assist you with this matter.
Pre-orders will be shipped once products becomes available. The estimated delivery date will be listed in the product description of the item. You will also receive an email with tracking once it’s been shipped. Pre-order shipping dates are subject to delays. Pre-Orders are not eligible for cancellation or refunds.
All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase.
Due to the current COVID-19 Global Pandemic, we will be unable to process returns on international orders for the time being. In certain situations, we may be able to exchange damaged items for free within 17 days of the order being placed. We are unable to accept returns after 17 days from time of order. You can contact email@example.com to initiate your return.
Due to the current COVID-19 Global Pandemic, we will be unable to process exchanges for the time being. In certain situations, we may be able to exchange damaged items for free within 17 days of the order being placed. Please note, we are unable to provide exchanges for international orders. For international exchanges, we ask that you initiate a return and place a replacement order.